We know you care about your privacy, and so do we. We have developed this Privacy Policy to describe the types of Personal Information we may collect, how we may use and share that information, and how we protect it. By using our website or our services, you agree to the terms of this Privacy Policy. We do not sell Personal Information about you to advertisers or spammers.

“Personal Information” is any information that relates to you, and which, alone or in combination with other information, could reasonably be used to identify you.

We may make changes to this Privacy Policy from time to time and will always make available the most current version on our website. We will indicate at the top of the policy when it was most recently updated and, if the changes are significant, we will provide more prominent notice.

Information We Collect

We may collect or receive Personal Information about you in various ways depending on how you interact with us.

Information You Provide and Information We Collect From Other Sources

You may choose to submit Personal Information and other information to us through our website communication form, client agreement, or other verbal or written communication. Some of such information is necessary for us to provide our services, and our ability to deliver our services to you may be affected by your not providing certain information. We may also collect information from sources other than directly from you such as from medical providers with whom you authorize us to communicate.

Information We Collect

Personal information which we may collect from you may include:

• Name

• Address

• Phone number

• Email address

• Emergency contact

• Credit card number and billing address

• Medical history and vital statistics

Cookies and Similar Technologies

When you use our website, we may collect certain information by automated means, such as cookies. A "cookie" is a file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings on the device. The information we collect in this manner enables us to better serve you when you return to our sites - for example, it can "remember" your email address to save you having to enter it manually upon your return.

Some of our websites may also feature cookies associated with certain unaffiliated companies. For example, we process payments through a third-party company known as Practice Better powered by Stripe. By engaging with such other companies’ sites for payment, such companies may place session or persistent cookies on your device. This may allow these third-parties to collect information about your online activities over time and across websites. The use of these cookies is subject to such companies’ own privacy policies.

How We Use the Information We Collect

We may use the information we collect from you to:

• provide products/services to you;

• bill/invoice you;

• manage any accounts that you have with us;

• validate your identity;

• communicate with you via email, mail, and telephone;

• respond to inquiries;

• improve the services you receive from us;

• solicit your feedback;

• prevent you from having to re-enter Personal Information about you on future visits to our websites or subsequent use of our applications;

• facilitate your access to third-party services and resources;

• keep track of your activities related to our services;

• process your payments and purchases;

• operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions);

• detect and prevent fraud and other unauthorized activity and enforce our terms of use; and

• comply with applicable legal requirements, relevant industry standards and our policies.

How We May Share Information

We may disclose information about you: (i) to our third-party service providers; (ii) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (iii) in response to requests by government agencies, such as law enforcement authorities, (iv) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity (v) to protect our legitimate business interests, or (vi) in any other case, with your consent or as instructed by you. We reserve the right to transfer any information we have about you in connection with any sale or transfer of all or a portion of our business or assets, including in the event of a reorganization, dissolution or liquidation.

HIPAA Notice

All Personal Information shall be maintained by us in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). If there is any conflict between the terms in this Privacy Policy and HIPAA, HIPAA shall govern.

How We Protect Personal Information

We will maintain administrative, technical and physical safeguards designed to protect the Personal Information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We also ensure that, in compliance with applicable law, we do not retain Personal Information longer than necessary. We will keep personal data about you for as long as we have an active business relationship with you. When determining how long to retain Personal Information after we no longer have an active business relationship with you, we take into account our legal obligations and the expectations of regulators, as well as the length of time information is needed for internal audit purposes and to exercise or defend our legal rights.

Links to Other Websites

Our website may contain links to websites maintained by third parties, whose information and privacy practices differ from ours, including, for example, websites that process online payments. We are not responsible or liable for the content of any such websites, any use of such websites or the information or privacy practices employed by the providers of such websites. We encourage you to read the privacy statements of all third-party websites before using such websites or submitting any Personal Information or any other information on or through such websites.

Access and Correction

To request a copy of the Personal Information we maintain about you, update or correct inaccuracies in that information, or request that we remove your Personal Information from our systems and stop contacting you at any time, please send an email to rachelhart@centralvirginianutritioncounseling.com that details your request and includes your exact name, physical address and email address. You also have in particular circumstances the right to object to our uses of your Personal Information, the right to restrict our uses of your Personal Information, and the right to have personal data transmitted in electronic form to you or to a third party (the right of “data portability”).

How to Contact Us

If you have any comments or inquiries about this Privacy Policy, if you would like to update information we have about you or to exercise your rights, you may contact us by sending an email to rachelhart@centralvirginianutritioncounseling.com.